iPad Support

Technical faults, breakages and insurance claims

If your child’s iPad has been damaged or developed a fault, it must be reported as soon as possible.

If you joined the iPad scheme in October 2019 or February 2020: Please complete the form on the following link.

Claim form (2019/2020)

If you joined the iPad scheme in October 2018: Please complete the form on the following link and provide the policy number ICA3100902.

Claim form (2018)


Out of warranty and non-insurance claims

If you have an iPad that is no longer covered by the manufacturers’ warranty or any other insurance policy, we recommend contacting your local authorised Apple repairers and receive a quote.

Financial enquiries

Email: ian@belf.org.uk

Tel: 07375 533960

Personal iPad setup

For students bringing in their own iPad, independently of our scheme, the information on the page below will help prepare the device for school use:

Setting up your child’s iPad

All other queries

If you need any other help, please contact IT Services (itservices@bournside.gloucs.sch.uk)